Legal Document

Privacy Policy

Effective Date: 2025-09-20 Last Updated: 2025-09-20

This Privacy Policy explains how Madx Radicle Sdn. Bhd. ("WARMKEY") collects, uses, and protects your personal information when you use our services. By using WARMKEY's services, you consent to the practices described in this policy.

1. Definitions

  • ▸"User" or "Merchant": Means any individual or entity using WARMKEY services.
  • ▸"Personal Data": Means any information relating to an identified or identifiable natural person.
  • ▸"Services": Includes our website, API (e.g., deposits, withdrawals, query logs), mobile applications, and related customer support.
  • ▸"Public Key/Wallet Address": Means your blockchain public address; Note: WARMKEY does NOT collect private keys or mnemonic phrases.

2. Information We Collect

We may collect the following categories of Personal Data:

Registration and Account Data

Project name and email address

Transaction Data

Blockchain addresses (public), amounts, chains, timestamps, deposit/withdrawal requests

Usage and Log Data

IP addresses, device types, browsers, API request logs (e.g., using query logs), usage metrics

Other Data

Any data you voluntarily provide, such as support requests, feedback

3. How We Use Your Data

We use data for:

  • ▸Providing WARMKEY's Services: Processing deposit and withdrawal requests, generating logs.
  • ▸Security Purposes: Fraud detection, ensuring compliance with withdrawal rolling limits, verifying API usage.
  • ▸Improving Our Products: Analytics, bug tracking, user experience enhancements.
  • ▸Communication: Sending service updates, policy changes, support responses.

4. Non-Custodial Nature and Key Security

  • ▸We never collect or store your private keys or mnemonic phrases. All signing operations occur via your hardware wallet or within your environment.
  • ▸Deposit funds go directly to your merchant wallet address. WARMKEY does not custody your funds.
  • ▸Withdrawal requests and "rolling supply" limits are controlled by you and enforced via secure smart contracts to limit risk.

5. Information Disclosure

We may disclose your data:

  • ▸If required by law, regulation, or legal process.
  • ▸In the event of a merger, acquisition, or corporate restructuring (subject to confidentiality terms).
  • ▸When necessary to protect WARMKEY's rights or property, or to prevent harm.

6. Data Security

We implement reasonable technical and organizational measures, including:

  • ▸Encryption of data in transit (TLS) and at rest (where applicable).
  • ▸Authentication mechanisms for API access (e.g., API keys, tokens).
  • ▸Smart contract safeguards for withdrawals, limit enforcement.
  • ▸Regular audit logs, API usage, and security practices.

7. Data Retention

  • ▸We retain your personal data as long as your account is active or needed to provide you services.
  • ▸Transaction logs and audit trails are kept in the data warehouse for 7 years (or as required by law).
  • ▸You may request deletion of certain data, subject to legal obligations or data necessary for transaction history.

8. Your Rights

Depending on local laws, you may have the following rights:

✦ Access your data
✦ Correct or update data
✦ Delete or erase certain data
✦ Object to or restrict processing
✦ Data portability (if applicable)

To make any requests, please contact: [email protected]

9. International Data Transfers

If we transfer personal data across borders (e.g., servers or processors in other countries), we will comply with any relevant international data protection agreements and ensure appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or on our website. Continued use after changes signifies acceptance.

11. Contact Information

If you have any questions about this Privacy Policy, you can contact us at:

[email protected] +6016 2633903